For information on uploading announcements, click here. Announcements are chained and played back to the caller one after another. Audio: Plays the Default Nextiva announcement, plays an audio file located online, or you can select a custom greeting.Enable overflow after calls wait X seconds: Specifies the amount of time before Overflow treatment is triggered.Play ringing until caller hangs up: Continually plays a ring when Overflow is triggered. Skravad Brook Moldrup ( la ) 1 main sewer sewage treatment plant 120m overflow 2 ( 26 ) overflow ditch 20m Farebro 3 310 m 4 Vesterbaek Bro 1230m 5.Transfer to phone number / SIP-URI: Transfers the Overflowed calls after Overflow is triggered.Perform busy treatment: Performs standard busy treatment for Overflowed calls after Overflow is triggered.The five configurable Overflow settings include: On the Call Center Profile screen, on the left under Options, click Routing Policies, then click Overflow. Find the Call Center that you wish to configure and select Edit at the end of the row, or on the Call Center name directly. If you have more than one Call Center, you will see a list of Call Centers on the next page. Select Call Center on the left Navigation Pane, then select Call Centers. The Configuration Portal launches in a new tab for convenience. Once in Call Center Locations, select the Log In button to navigate to the Configuration Portal. If your Call Center Queue Length has been reached and another call comes in, Overflow will be triggered and follow the routing policy configured in the steps below.įrom the Nextiva Voice Admin Dashboard, hover over Advanced Routing and select Call Center Locations. Overflow can be beneficial if there is a long wait time and can be configured to move Overflow calls from a busy Call Center to one that has more availability, to improve the Call Center experience. If a queue receives a large number of calls and the callers are waiting for more than the predefined waiting time, the overflow feature will trigger. Overflow adjusts call routing for callers in the queue by signaling a specified action after a certain time. Choose the image that looks most like your screen once logged in.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |